We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, you should inform us immediately so that we can do our best to resolve the problem. Making a complaint will not affect how we handle your case. Our aim is to make sure that you are happy with the service you receive.  If we have not managed to handle your concerns informally then we will ask you to write to us setting out those concerns in a formal complaint. We will respond to this within 28 days.

What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.

If you have, then you must take your complaint to the Legal Ombudsman within certain time periods which are:
• six months of receiving a final response form us to your complaint; and
• no more than six years from the date of act/omission about which you complain or no more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.
• Visit their website at
• Call 0300 555 0333 between 9.00 to 17.00
• Email
• Write to them at Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

Further help
If you require further assistance, please contact the Professional Ethics helpline.